8. DELIVERY
8.1 Collection by you. If you have asked to collect the item from our physical gallery, you can collect them from us on Tuesday and Thursday between 11am-3pm (excluding public holidays).
8.2 Delivery. Failing physical collection, the delivery of the item can be organised by you or else through Artemisia, at your own choice. You will need to inform us of your decision, i.e. whether delivery is to be handled by you or Artemisia, prior to placing your order.
8.3 Where delivery is to be handled by you. In these circumstances, Artemisia is in no way involved in the delivery of the item. Accordingly, in the event of any damages, deterioration or losses occasioned to the item during delivery, your right of recourse (for damages or otherwise) shall solely and strictly lie against the service provider or service providers, as the case may be, that you have appointed and/or engaged to handle the delivery. The item will also be your responsibility, or that of your appointed service provider (as applicable), from the moment of its pick-up and collection at our physical gallery.
8.4 Where delivery is to be handled by Artemisia.
8.4.1 Delivery costs. You will be informed of all applicable delivery costs during the order process.
8.4.2 When we will provide the item. During the order process, we will also let you know when we will deliver the item to you. We will contact you with an estimated delivery date, which will generally be within 30 (thirty) days after the day on which we accept your order, depending on whether international delivery outside of Malta is involved.
8.4.3 We are not responsible for delays outside our control. If our delivery of the item is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take the necessary steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any payments or deposits made under that contract. Examples of “events outside our control” shall include customs and customs clearance issues import bans and restrictions and issues with our third-party carrier and transportation provider.
8.4.4 Failed delivery. If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery {or collect the item from a local depot}. If you do not collect the item from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery {or collect it from a delivery depot}, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and Clause 11.2 below will apply.
8.4.5 When you become responsible for the item. An item will be your responsibility from the time we deliver it to the address you gave us or you collect it from us.
8.4.6 What will happen if you do not give required information to us. We may need certain information from you so that we can deliver the item to you, including (primarily) your name, surname, postal address and designate delivery address (if different), email address, and contact number. If you give us incomplete or incorrect information, we may either end the contract (and Clause 11.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for failing to deliver the item, or otherwise delivering it late, where this is caused by you not giving us the information that we request or by giving us incomplete or inaccurate information. The processing of this delivery data is governed by our Privacy Notice, accessible at https://artemisialtd.com/privacy-policy.
8.4.7 Reasons we may suspend the delivery of the item to you. We may have to suspend the delivery of the item to:
- deal with technical problems or make minor technical changes;
- deal with changes in relevant laws and regulatory requirements;
- make changes to the item as requested by you or notified by us to you (see Clause 7);
- deal with any issues that arise in respect of our third party carrier and transportation provider (as engaged by us for the delivery of the item); and
- deal with any customs or import issues or restrictions.
8.4.8 Your rights if we suspend the delivery of the item. We will contact you in advance to tell you we will be suspending the delivery of the item, unless the problem is urgent or an emergency. You may contact us to end the contract for an ordered item if we suspend its delivery, or tell you we are going to suspend it, in each case for a period of more than {2 MONTHS}, and we will refund you any sums that you have paid in advance, including deposits, for that item.
8.5 We may suspend the provision or delivery of the item if you do not pay. If you do not pay us for the item when you are supposed to (see Clause 15.4) and you still do not make payment within one (1) week of us reminding you that payment is due, we may suspend the provision or delivery (as applicable) of the item until you have paid us the outstanding amounts.
We will contact you to tell you we are suspending the provision or delivery (as applicable) of the item. We will not provide or otherwise deliver the item where you dispute the unpaid invoice (see Clause 15.7). As well as suspending the item’s provision or delivery, we can also charge you interest on your overdue payments (see Clause 15.6).
8.6 When you own an item. Title to an item passes to you once we have received payment in full.